Custom Order for Sean - Family of 3

~  Turnaround/ Processing time ~

Made-to-order Amigurumi

• Turnaround time for each made-to-order amigurumi will be stated in the individual listing.
• Generally, it takes around 2 weeks to create a single made-to-order amigurumi and 3 weeks for couple made-to-order amigurumi.
• If more than 1 amigurumi is purchased, the total creation time can take between 2-4 weeks depending on the number ordered.
• If you need to rush your order, please send an email to sales@snacksies.com
• Please note that creation only starts after payment is received.

Safety Eyes and Ready-to-ship Amigurumi

• Safety eyes and ready-to-ship items will be shipped in 1-5 business days after payment is received.

Craft Kits

• Craft Kits will be shipped in 1-5 business days after payment is received.

Patterns

• You will be able download patterns immediately after purchasing.

~ Patterns delivery ~

• You will see a link to download the pattern file on your screen after purchase.
• You will also be emailed a link to download the pattern file after purchasing. The link will expire after a month and has a maximum download limit of 5 times. Do save your files in a safe place.
• All patterns are in pdf format and you will need a pdf reader to open the files.

~ Toys, Safety Eyes and Craft Kits shipping ~

• Generally, please allow around 2 weeks for overseas delivery. Please allow additional 2 weeks for peak season such as Christmas period.
• You will receive an email with shipping details when your purchase is shipped out. Please make sure that you have entered a valid email address.
• Shipping is now flat-rate!
• The default shipping for international order is trackable shipping. If you would like to have non-trackable shipping, please send an email to sales@snacksies.com after placing your order to get a SGD3.50 refund. Please note that no refund and replacement are given for lost mail shipped with the non-trackable option.
• For international orders, enjoy a SGD 3.50 discount for orders above $25 and free shipping for orders above $55!
• For Singapore orders, enjoy free non-trackable shipping for orders above $8 and free trackable shipping for orders above $25!
• Refer to the table below for shipping rates:

Location	Order Value (SGD)	Non- trackable rate	Trackable rate
Singapore	$8 and Below	SGD 1.00	SGD 3
	Above $8 & Below $25	Free	SGD 2.00
	Above $25	-	Free
Malaysia	$25 and below	-	SGD 4.30 (MYR 12.95)
	Above $25 & Below $30	-	SGD 1.80 (MYR 4.52)
	Above $30	-	Free
United States	$25 and below	-	SGD 9.30 (USD 6.70)
	Above $25 & Below $55	-	SGD 5.80 (USD 4.15)
	Above $55	-	Free
Canada	$25 and below	-	SGD 9.30 (CAD 9.00)
	Above $25 & Below $55	-	SGD 5.80 (CAD 5.60)
	Above $55	-	Free
Rest of the world	$25 and below	-	SGD 8.50 (GBP 4.75, EUR 5.25, AUD 8.30, NZD 8.90)
	Above $25 & Below $55	-	SGD 5 (GBP 2.80, EUR 3, AUD 4.90, NZD 5.30)
	Above $55	-	Free

* Please note that the shop is in Singapore Dollars (SGD) and prices in other currencies are only an estimate as conversion rate fluctuates every day.

• For countries outside USA and Canada, packages sent through the trackable option need to be signed for. For USA and Canadian customers, the package will be sent to your mailbox.
• Express mail can also be arranged but it can be costly. Please send an email to sales@snacksies.com before purchasing.
• Other shipping and tracking details for various countries can be found below.
• Please do not hesitate to send an email to sales@snacksies.com for any shipping issues.

Tracking and Shipping for USA customers

• Tracking is now available within USA if the trackable shipping option is chosen.
• Package will be sent to your mailbox.
• Shipping to USA usually takes about 9 - 18 days during non-peak period.

Tracking & Delivery for Canada customers

• Packages to Canada are now shipped through a new shipping method that provides tracking status within Canada.
• From past records, shipping usually takes 1-2 weeks. However, if Canada customs decide to hold the package for detailed checking, shipping can take up to 6 weeks, so please do not purchase if you are on a tight deadline.
• The package will be delivered directly to your mailbox.

Tracking for Australia customers

• Australia Post does not show status online for International Registered Article. However, the package can still be tracked through a phone call to Australia Post with the same tracking number.
• I will be able to help you send a query to Singapore Post too after 18 days of non-receipt.

Shipping to Italy

• I am unable to ship Amigurumi to Italy due to Italy customs prohibitions.
• For safety eyes/noses shipping, please note that it may take 2 months.
• Tracking of package is available via Italy Post website

Shipping to Chile

• Please note that it may take 2 months.

~ Customs and Import Duties for International Shipping ~

• Please note that you have to be responsible for all taxes and custom fees which may be charged in your country.

Custom taxes for Denmark customers

• You may be charged taxes higher than some of the items in my shop at your post office. This does not happen all the time but please take note of the risk when ordering.