~ Patterns delivery ~
- You will see a link to download the pattern file on your screen after purchase.
- You will also be emailed a link to download the pattern file after purchasing. The link will expire after a month and has a maximum download limit of 5 times. Do save your files in a safe place. All patterns are in pdf format and you will need a pdf reader to open the files.
~ Toys and Safety Eyes shipping ~
- Made-to-order toys will only be made after payment is received. Ready-to-made items and safety eyes will only be shipped after payment is received.
- You will receive an email with shipping details when your purchase is shipped out. Please make sure that you have entered a valid email address.
- Both trackable (Registered Article) and non-trackable shipping options are available. Trackable shipping is highly recommended. No refund and replacement are given for lost mail shipped with non-trackable option.
- Express mail can also be arranged but it can be costly. Please send an email to firstname.lastname@example.org before purchasing.
* Notice regarding Tracking and Shipping for US customers *
- USPS has disabled online tracking for International Registered Article. However, the package can still be tracked through phone call to USPS with the same tracking number.
- Shipping to US usually takes about 10 - 18 days during non-peak period. If you have not received your package after 18 days, please make a call to USPS with the same tracking number as USPS may have already made failed delivery attempts without informing you. USPS will proceed to return the package to me after 3 failed delivery attempts.
- I will be able to help you send a query to Singapore Post too after 18 days of non-receipt.
*Notice regarding Tracking & Delivery for Canada customers *
- Canada Post has disabled online tracking for Inbound International Registered Article. So you will not be able to trace your package after it reaches Canada. And Canada customers have feedback that phone calls to Canada Post for tracking info have not been successful.
- I will be able to help you send a query to Singapore Post after 18 days of non-receipt. However, Canada Post has not been replying to Singapore Post for the few times I have tried till date.
- The other shipping options with tracking within Canada will be via EMS which will cost min CAD$61 or DHL at min CAD$56.
- Please also note that sometimes delivery to Canada may take up to 6 weeks (from previous experience) due to delay at Canada Customs and Canada Post.
- Please do consider the above before ordering. I will try to help you with your delivery problems but do understand that I have no control over Canada Customs and Canada Post.
~ Turnaround time ~
- Turnaround time for each made-to-order amigurumi will be stated in the individual listing.
- Safety eyes and ready-to-ship items will be shipped in 3 business days after payment is received.
- You will be able download patterns immediately after purchasing.
~ Toys and Safety Eyes transit time ~
- Generally, please allow around 2 weeks for overseas delivery. Please allow additional 2 weeks for peak season such as Christmas period.
- The detailed delivery time to various cities can be found here. Do note that for trackable shipping, 2 days have to be added to the delivery time stated for the administrative work.
~ Customs and Import Duties for International Shipping ~
- Please note that you have to be responsible for all taxes and custom fees which may be charged in your country.