~ Patterns ~
If a purchased PDF pattern has been downloaded, a refund will not be possible.
~ Toys and Stamps ~
Refund for toys and supplies will be considered on a case-by-case basis. Generally, if the package has already been shipped out, it will need to be shipped back (at buyer's own expense) before the refund is given. For custom orders, if work has already started, only a partial refund will be given according to the amount of work done. For orders returned as unclaimed or wrong address provided with the order, please note that the shipping fee will not be refunded.
~ Contact for Refund ~
Please email email@example.com for all your refund queries.