Shipping Policies - Made to order Amigurumi

~  Turnaround/ Processing time ~

  • Please refer to item description for the time needed to make the plush.
  • If more than 2 plush is purchased, more time will be needed to make them as they are handmade individually.
  • If you need to rush your order, please send an email to sales@snacksies.com
  • Please note that creation only starts after payment is received.

    ~ Shipping Information ~

    • Generally, please allow around 2 weeks for overseas delivery. Please allow additional 2 weeks for peak season such as Christmas period.
    • You will receive an email with shipping details when your purchase is shipped out. Please make sure that you have entered a valid email address.
    • Shipping is now flat-rate!
    • The default shipping for international order is trackable shipping. If you would like to have non-trackable shipping, please send an email to sales@snacksies.com after placing your order to get a SGD3.50 refund. Please note that no refund and replacement are given for lost mail shipped with the non-trackable option.
    • For international orders, enjoy a SGD 3.50 discount for orders above $25 and free shipping for orders above $55!
    • For Singapore orders, enjoy free non-trackable shipping for orders above $8 and free trackable shipping for orders above $25!
    • Refer to the table below for shipping rates:

    Location Order Value
    (SGD)
    Non- trackable
    rate
    Trackable rate
    Singapore $8 and Below SGD 1.00 SGD 3
    Above $8 &
    Below $25
    Free SGD 2.00
    Above $25 - Free
    Malaysia $25 and below - SGD 4.30
    (MYR 12.95)
    Above $25 &
    Below $30
    - SGD 1.80
    (MYR 4.52)
    Above $30 - Free
    United States $25 and below - SGD 9.60
    (USD 7.10)
    Above $25 &
    Below $55
    - SGD 6.10
    (USD 4.30)
    Above $55 - Free
    Canada $25 and below - SGD 9.80
    (CAD 9.30)
    Above $25 &
    Below $55
    - SGD 6.30
    (CAD 6.00)
    Above $55 - Free
    Rest of the world $25 and below - SGD 8.50
    (GBP 4.75,
    EUR 5.25,
    AUD 8.30,
    NZD 8.90)
    Above $25 &
    Below $55
    - SGD 5
    (GBP 2.80,
    EUR 3,
    AUD 4.90,
    NZD 5.30)
    Above $55 - Free
    * Please note that the shop is in Singapore Dollars (SGD) and prices in other currencies are only an estimate as conversion rate fluctuates every day.

    • For countries outside USA and Canada, packages sent through the trackable option need to be signed for. For USA and Canadian customers, the package will be sent to your mailbox.
    • Express mail can also be arranged but it can be costly. Please send an email to sales@snacksies.com before purchasing.
    • Other shipping and tracking details for various countries can be found below.
    • Please do not hesitate to send an email to sales@snacksies.com for any shipping issues.

    Tracking and Shipping for USA customers

    • Tracking is now available within USA if the trackable shipping option is chosen.
    • Package will be sent to your mailbox.
    • Shipping to USA usually takes about 9 - 18 days during non-peak period.

    Tracking & Delivery for Canada customers

    • Packages to Canada are now shipped through a new shipping method that provides tracking status within Canada.
    • From past records, shipping usually takes 1-2 weeks. However, if Canada customs decide to hold the package for detailed checking, shipping can take up to 6 weeks, so please do not purchase if you are on a tight deadline.
    • The package will be delivered directly to your mailbox.

    Tracking for Australia customers

    • Australia Post does not show status online for International Registered Article. However, the package can still be tracked through a phone call to Australia Post with the same tracking number.
    • An upgrade (named as Full Online Tracking) is now available for online tracking within Australia.
    • I will be able to help you send a query to Singapore Post too after 18 days of non-receipt.

      Shipping to Chile

      • Please note that it may take 2 months.

      ~ Customs and Import Duties for International Shipping ~

      • Please note that you have to be responsible for all taxes and custom fees which may be charged in your country.